Cisco Cisco Unified Customer Voice Portal 11.0(1)

On the Advanced tab for the Unified CM routing client, select None for the Network VRU and
your Type 10 VRU for the Unified CVP routing client.

For your Type 10 VRU, in the ICM Configuration Manager's Network VRU Explorer tool
define a label for the Unified CM routing client as well as the Unified CVP routing client and
associate them with a customer instance.

In the ICM Configuration Manager's Dialed Number List Tool, associate the dialed numbers
for the incoming call as well as the transfer dialed number with the same customer instance.

When the second call is placed for the warm transfer and no agent is available, the label defined
on the Unified CM RC plus the correlation ID will be sent back via EAPIM/JGW to Unified
CM (for example, if the label is 7777777777, with a correlation ID it could be 777777777712345)
since the call originated from the Unified CM RC and since the NetworkTransferPreferred
checkbox is not checked.

In Unified CM, select Call Routing > Route/Hunt > Route Pattern > Add NewUnified CVP
via either the SIP trunk if you are using SIP, or via a GK controlled trunk with MTP enabled
when using H.323 (for example, 777! where ! allows label plus arbitrary length correlation ID).

When Unified CVP sees this call, it perceives it as a pre-routed call with a correlation id and
sends it back to Unified ICME to continue the script.

Unified ICME sends a temporary connection back to Unified CVP, which queues the agent call
while the caller hears music on hold (MoH) from Unified CM.

Using Blind Transfer with Unified CVP as a Type 10 VRU

Blind Transfer, involving Unified CCE, does not work with Unified CVP as a Type 10 VRU.
To use this feature, make the following configuration changes in Unified CM 5.0.

Uncheck the Wait for Far End H.245 Terminal Capability Set parameter in CCMAdmin for
the Unified CVP gateway device.

Change the value of the Unified CM H323 Service Parameter called Send H225 User
InfoMessage to the value H225 Info for Call Progress.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)