Cisco Cisco Unified Customer Voice Portal 11.0(1)
Figure 38: Queue
Example: Network Transfer Script
Unified CVP provides capabilities to transfer calls to another destination after they have been
answered by an agent. These capabilities are referred to as Network Transfer. The Network
Transfer feature does not require any special installation on the part of Unified CVP. The feature
is disabled by default for all PG types except Enterprise Agent (EA).
answered by an agent. These capabilities are referred to as Network Transfer. The Network
Transfer feature does not require any special installation on the part of Unified CVP. The feature
is disabled by default for all PG types except Enterprise Agent (EA).
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 13: - Transferring and Queuing Calls with Unified CVP
Transferring Calls Using Unified CVP in Comprehensive Mode