Cisco Cisco Unified Customer Voice Portal 11.0(1)

determine the appropriate mailbox to access. CLI is passed through most networks and into
most call-handling devices, so this feature provides a back-door method to transmit arbitrary
data during transfers when translation routing is not feasible.

The following section describes how to enable the call.user.microapp.override_cli ECC
variable, which you must configure to enable this feature.

Configuring CLI Override

CLI override is controlled from the Unified ICME routing script.

Note: The CLI override feature uses the SIP Remote Party ID header display name and privacy
tag, which is added by the survivability script. Be aware that when survivability is not in use,
this header is not provided on the call from the gateway and CLI override might not work as
expected.

You can configure CLI override one of two ways:

Append CLI=NNNNNNNN to the label in a LABEL node. Setting NNNNNNNN to the word
null will blank out the CLI on the transfer.

Example: Setting a label node to 1111;CLI=9876543 results in a transfer to 1111 using a CLI
of 9876543.

Example: Setting a label node to 1111;CLI=null results in a transfer to 1111 using an empty
CLI.

Set the call.user.microapp.override_cli ECC variable before invoking a transfer using Queue
to Skill Group, Label node, etc. The call.user.microapp.override_cli Expanded Call Variable
List. Set the maximum length to the maximum length of the data that will be used for CLI
override. The Unified CVP Call Server must be restarted after adding this variable to Unified
ICME. Setting the variable to the word null will blank out the CLI on the transfer.

Example: Setting call.user.microapp.override_cli ECC variable to 9876543 prior to a Queue
to SkillGroup where agent 1111 becomes available results in a transfer to 1111 using a CLI of
9876543.

Example: Setting call.user.microapp.override_cli=null ECC variable prior to a Queue to
Skill Group where agent 1111 becomes available results in a transfer to 1111 using an empty
CLI.

If both of the above methods are used in one routing script, the LABEL node CLI value takes
precedence over the ECC variable.

CLI override takes precedence over the SetSetupCallingNum command in VBAdmin. That is,
the new CLI will always be propagated to the transfer call leg regardless of the value of
ShowSetupCallingNum.

CLI override also forces the presentationIndicator to presentationAllowed on the transfer call
leg.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)