Cisco Cisco Unified Customer Voice Portal 11.0(1)

Note: CVPSelfService is required. Backup server is optional. For both the Tomcat Application
Server and the WebSphere Application Server, set the port to 7000.

From command line mode:

In the SubdialogReturn node in your VXML Server application, next to Caller Input in the
Settings Tab, enter 

, replacing 8005551212 with the target destination of the

hookflash transfer.

The label can also be defined dynamically using digits entered by the caller in conjunction with
the VXML Server substitution tags. If the switch requires a pause after the hookflash, commas
can be inserted between the HF and the transfer number. Each comma represents 100ms.

Restart to Alternate DNIS

In the event that the called party disconnects before the caller, and no further instructions are
sent from Unified ICME within 2 seconds, the H.323 Service checks a list of Dialed Number
Identification Services to see if the call should be restarted to an alternate DNIS number. The
called party can be any Unified CVP transfer agent, including, a TDM IVR, an Unified CCE
agent, or even the transfer to the IVR leg in the Comprehensive call flow model. The H.323
Service does not differentiate the type of transfer target that disconnected.

The original call and the restarted call to Unified ICME each contain the same call ID (media_id
ECC variable) so that the Unified ICME scripts can correlate the two calls for database query
purposes.

The timeout value that the caller waits before being connected to the post-call Unified ICME
script can be changed using the SetCalledPartyTimeout command in VBAdmin. The default
value is 2 seconds.

The H.323 Service can distinguish between a called party who hangs up normally or a called
party who is disconnected abnormally, such as that caused by a crash of the target IOS gateway
or Unified CM. In the event of an abnormal disconnect of the called party, the H.323 Service
will not invoke the SurveyDnis restart unless SetNewCallOnly command in VBAdmin is set
to 'on' (default is 'off'). If Unified CVP surviviability.tcl functionality is being used, it may be
desirable to simply let the call default to the recovery actions defined in survivability rather
than restarting the call to the surveyDnis.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)