Cisco Cisco Unified Customer Voice Portal 11.0(1)

content APPSERVERS

protocol tcp

port 8000 

add service appserver1

add service appserver2

primarySorryServer appserver3

vip

address 10.1.1.8

CSS Configuration for Call Servers: Keepalive Method

For Call Servers, a CSS scripted keepalive should be used. Included within the Unified CVP
Call Server Installation’s ‘Downloads’ directory is a file called ‘ASKeepalive.txt’. This file is
a scripted keepalive for use with CSS. The scripted keepalive will utilize the Call Server’s
built-in heartbeat mechanism to validate that the AS is running at the Application Level. This
will ensure that, if an AS is taken out of service, CSS will recognize this state change and mark
the CSS service unavailable.

Load the CSS Call Server Keepalive Script into the /scripts directory of the CSS by copying it
from a tftp-enabled server onto the Content Switch. During the copy process, name the script:

Assign the keepalive script to each of the Call Server services. The ap-kal-httpvxml keepalive
script accepts one parameter, which is the ipaddress of the Call Server for which the service is
configured.

where [ipaddress] is replaced with the address of the service you are configuring.

Note: For detailed instructions on implementing scripted keepalives for CSS, refer to the CSS
Basic Configuration Guide.

CSS Configuration for Call Servers: Keepalive Times

Because these services are directly involved in processing voice calls, the shortest possible
failover detection is desired. Set the following keepalive parameters:

Note: If no keepalive retry period is specified, the default value of 5 seconds (recommended
value) is used.

CSS Configuration for Call Servers: Groups

Define a group for the participating Call Servers if your configuration requires source groups
(see the discussion of Groups in the "

" section for details).

Example of Call Servers Groups:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)