Cisco Cisco Unified Customer Voice Portal 11.0(1)

Figure 13: Unified CVP Comprehensive with SIP with Proxy Server, Unified ICME

Note: For simplicity, the Gatekeeper is not shown in this diagram.

The following figure shows the call flow for this call flow model using H.323.

Figure 14: Unified CVP Comprehensive with H.323, Unified ICME

Note: The numbers in the figure indicate call flow progression.

Configuration overview for this call flow model:

•

There is one Network VRU, Type 10, which serves both the Switch and VRU legs.

•

Use the ICM Script Editor's SendToVRU node to connect the call to the Network VRU.

Note: See the "

"

12, "Configuring the SIP Devices," in Part 3 for more information.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)