Cisco Cisco Customer Voice Portal 8.0(1)

Figure 19: Type 8 Unified CVP with Type 8 VRU-Only, Unified ICME

Note: The numbers in the figure represent call flow progression.

Configuration overview for this call flow model:

•

There is one Network VRU: a Type 8 when NIC is queuing and transferring calls.

•

Define a Translation Route and labels for the VRU Peripheral (Network VRU labels do not
need to be configured.)

•

Use the ICM Script Editor’s TranslationRouteToVRU node to connect the call to the Network
VRU.

The following table contains the configuration instructions for this call flow model.

Do the following:

Configure the VoiceXML Gateway used for
the VRU leg:

•

For Step 1, in the Operations Console select Device
Management > Gateway > File Transfer > Scripts, then

1. Transfer the following Unified CVP

gateway scripts using the Unified CVP
Operations Console:

browse to the <cvp root>\Cisco\CVP\OpsConsoleServer
\GWDownloads folder.

Refer to the Operations Console online help for detailed
instructions.

–

bootstrap.tcl

–

handoff.tcl

•

For Steps 2 and 3, see the "

–

survivabilty.tcl

–

bootstrap.vxml

•

For Step 4, see the "

–

recovery.vxml

" sections.

–

ringtone.tcl

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)