Cisco Cisco Customer Voice Portal 8.0(1)
Example: “Welcome to XYZ Corporation”
Suppose you want to create a Unified ICME script that simply plays a message, “Welcome to
XYZ Corporation.” From the Unified ICME’s perspective, there is no difference between a
script written for a standard “black box” IVR or the Unified CVP, so you can create a script
such as the one shown in the following figure.
XYZ Corporation.” From the Unified ICME’s perspective, there is no difference between a
script written for a standard “black box” IVR or the Unified CVP, so you can create a script
such as the one shown in the following figure.
Figure 22: Example Play Media Script
This simple script performs three functions:
•
Sends the Run External Script request to Unified CVP.
•
Indicates the location of the "Welcome" media file.
•
Releases the call.
Note: In a “real life” application, any Unified ICME script you create would include error
checking to ensure that micro-applications instructions are properly executed.
checking to ensure that micro-applications instructions are properly executed.
What are Micro-Applications?
Micro-applications are a set of specific IVR functions that can be invoked by Unified ICME,
enabling communication with the caller.
enabling communication with the caller.
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Chapter 4: - Writing Scripts for Unified CVP
Scripting for Unified CVP with Unified ICME