Cisco Cisco Customer Voice Portal 8.0(1)

Note: Play Media sets the ECC variable user.microapp.error_code to zero, indicating success,
if control proceeds out the Checkmark (success) branch of the Run External Script node. If
control proceeds out the X (failure) branch, Play Media typically sets this variable to one of the
codes listed in 

Play Data (PD) Micro-Application

The Play Data micro-application retrieves data from a storage area and plays it to the caller in
a specific format, called a data play back type.

Some possible sources of the data to be played back:

•

Information retrieved from a database look-up.

•

Information entered by the caller.

Play Data and Data Storage

Before this micro-application can be called, you must specify the location of the play back data.
You do this with a Script Editor Set node that points to one of the following storage areas:

•

One of the standard ICM Peripheral Variables (PeripheralVariable1 through
PeripheralVariables10).

•

The user.microapp.play_data elements.

How to Configure Network VRU Script Settings for the Play Data Micro-application

Use the ICM Configuration Manager’s Network VRU Script List tool’s Attributes tab to specify
parameters.

• DTMF digit type-ahead is not supported by Play Media and Play Data micro-apps when

executing in Comprehensive mode (Type 7). However, this feature is supported for Type 5
calls.

• Voice barge-in is not supported by Play Media and Play Data micro-applications. However,

DTMF barge-in is supported for these micro-applications.

Configure VRU Script field parameters:

•

Micro-application type. For Play Data, valid options are: PD or pd.

•

Data Playback Type. The kind of the data to be returned (“played”) to the caller. The valid
options are:

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Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)