Cisco Cisco Customer Voice Portal 8.0(1)

Get Digits (GD) Micro-Application

The Get Digits (GD) micro-application plays a media file and retrieves digits. For example, you
could use Get Digits in an application that prompts a caller to enter a password.

Unified CVP passes the retrieved digits back to Unified ICME for further processing using the
Caller-Entered Digits (CED) field in the ICM/IVR Messaging interface. (This is available in
the Unified ICME script through the variable Call.CallerEnteredDigits.)

How to Configure Network VRU Script Settings for the Get Digits Micro-Application

Use the ICM Configuration Manager’s Network VRU Script List tool’s Attribute tab to specify
parameters.

Configure VRU Script field parameters:

•

Micro-application type. For Get Digits, valid options are: GD or gd.

•

Media File Name. Name of the media file or external VoiceXML to be played (that is, the
prompt file). The valid options are:

–

A file name (for instance, a .wav file).

Note: The file name is case-sensitive.

–

null - (default) If this field is empty, Unified CVP examines the contents of the
user.microapp.inline_tts ECC variable. If this ECC variable contains a value, Unified
CVP prompts using TTS. If the ECC is empty, no prompt is played.

–

-(number 1-10) - Unified CVP plays the file in the corresponding Call.PeripheralVariable
file. For example, entering -2 causes Unified CVP to look at Call.PeripheralVariable2.

•

Media Library Type. Flag indicating the location of the media files to be played. The valid
options are:

–

A - (default) Application

–

S - System

Note: This value is ignored if using TTS.

•

Uniqueness value. Optional. A string identifying a VRU Script Name as unique.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)