Cisco Cisco Customer Voice Portal 8.0(1)

Obtaining and Deploying Certificate Authority Signed Certificates

Follow the steps described in this section to:

•

Generate a Certificate Signing Request.

•

Obtain the signed certificate.

•

Import the signed certificates on all machines managed by the Unified CVP Operations
Console.

How to Add a Certificate Signed by a Certificate Authority to the Keystore

Follow the steps below to generate and import CA-signed certificates for secure communications
between the Operations Console and the CVP ResourceManager on other devices in your Unified
CVP solution.

Notes:

•

This section does not discuss how to accommodate HTTPS connections to the Operations
Console; for information on that topic, see the "

•

The 

 commands shown below use the JRE relative path for the Windows platform.

For AIX, keytool can be found in 

.

•

If you have already exchanged certificates to secure Unified CVP device communications,
that process must be repeated after importing the signed certificates.

Retrieve the keystore password from the 

 file.

Generate a Certificate Signing Request (CSR).

a.

From the %CVP_HOME%\conf\security directory, enter the following:

b.

When prompted, enter the keystore password.

Send the ormcertreq.csr certificate file to a Certificate Authority (CA) for sign-off. Once the
certificate is signed, it will be returned with a root certificate of a CA and, depending on the
signing CA, some optional intermediate certificates.

Install the signed certificate into keystore.

a.

Enter the following command to install the Intermediate CA Certificates (if any):

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)