Cisco Cisco Customer Voice Portal 8.0(1)

Note: CVPSelfService is required. Backup server is optional. For both the Tomcat Application
Server and the WebSphere Application Server, set the port to 7000.

From command line mode:

In the SubdialogReturn node in your VXML Server application, next to Caller Input in the
Settings Tab, enter 

, replacing 8005551212 with the target destination of the

hookflash transfer.

The label can also be defined dynamically using digits entered by the caller in conjunction with
the VXML Server substitution tags. If the switch requires a pause after the hookflash, commas
can be inserted between the HF and the transfer number. Each comma represents 100ms.

Configuring the Gateway for TDM to IP Calls

To transfer TDM call to IP, configure the gateway as follows:

To configure the number dialed from the TDM phone to match, use the following configuration:

To configure the number dialed from the IP phone to match, use the following configuration:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)