Cisco Cisco Customer Voice Portal 8.0(1)

Configuration Overview

This chapter provides a configuration map overview of the information you need to know about
configuring the Unified CVP call flow models. (Detailed configuration instructions are
documented in Parts 2 and 3.) The maps outline the required configuration for all Unified CVP
solution components in a call flow model, providing references to chapters in this guide or other
Cisco documents for detailed instructions.

Before using the configuration instructions in this chapter, you must first consult the Planning
Guide for Cisco Unified Customer Voice Portal to understand and choose the appropriate call
flow model for your site.

See "

" in the Preface for the complete list of Unified CVP

solution documentation.

This chapter discusses:

•

:" Describes the Unified CVP call

flow models.

Note: The Unified CVP call flow models (formerly called "deployment models") are the
available deployment scenarios you can use for your particular Unified CVP solution.

•

:" Describes how

Network VRU Types relate to the Unified CVP call flow models.

•

:" Information you need to know before configuring your

Unified CVP solution.

•

:" Provides links to all the configuration instructions

and tasks documented in this chapter.

This chapter includes information for (or pointers to information for) configuring the Gateway,
Gatekeeper, Unified ICME VRU handling, Unified CVP Call Server (includes the SIP Service,
ICM Service, and IVR Service), and the Unified CVP H.323 Service.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)