Cisco Cisco Customer Voice Portal 8.0(1)

Plan” using route groups/lists/patterns, route Unified CVP DNIS’s to the Unified CVP gateway
installed in Step 1 above. If you want to load-balance between two Unified CVP systems:

•

Define an additional Unified CVP gateway device in Unified CM with MTP enabled.

•

Create a route group and put both of the Unified CVP gateways in the route group, both with
order priority 1.

•

Create a route list and put the route group in the route list.

•

Create a route pattern and assign the route list to the route pattern.

•

In Service Parameters for Unified CM, set “Reorder Route List” to TRUE and the 'H225
TCP timer' to 5.

Note: The Reorder Route List setting applies only for Unified CM 3.3 and earlier.

Create a Unified ICME script similar to the script below. (Refer to the Unified ICME
documentation for information.) This script should be tied to the Dialed number and call type
that the agent invokes to do a warm consultative transfer/conference. This dialed number’s
Routing Client should be associated with a Unified CM peripheral from which the agent will
be invoking the transfer or conference.

Figure 32: Unified ICME Script for Warm Consult Transfer

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)