Cisco Cisco Customer Voice Portal 8.0(1)

Configuring Locations-Based Call Admission Control

Locations-based call admission control (CAC) is used in the Cisco Unified Contact Center
Enterprise branch-office call flow model (also known as the Centralized Model). This means
that all severs (Unified CVP, Unified ICME, Unified CM, SIP Proxy server, gatekeepers, and
media servers) are centralized in one or two data centers and each branch office (of which there
can hundreds or thousands) contain only a gateway and IP phones.

This section provides an overview of how to configure Unified CVP to:

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Accommodate Unified CM locations-based CAC

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Minimize bandwidth usage on the WAN

This section also describes other call flow and bandwidth utilization issues to consider.

The following sections do not include detailed installation and configuration instructions. Rather,
they are intended to provide you with guidance as you set up the Unified CVP solutions in your
network. For additional information about how to install, set up, run, and administer Unified
CVP, refer to the Installation and Upgrade Guide for Cisco Unified Customer Voice Portal,
which is available at this URL: 

This section includes the following topics:

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Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)