Cisco Cisco Customer Voice Portal 8.0(1)

CSS Configuration for Media Servers: Multiple Media-Server Rules

You can apply the media-server configuration in a CSS to support a logical division of media
based upon any reasonable grouping that the design might call for. As long as the Unified ICME
routing script can decide and set the media server name appropriately, CSS can support multiple
media server routing rules.

For example: If a Unified CVP system deployment includes multiple language prompts, English
and Spanish, the company may elect to house all Spanish versions of media server prompts on
3 media servers, and all English prompts on three separate media servers.

Note: This choice would be independent of the virtual directory setting, which is controlled by
the Unified CVP “language” parameter. While this parameter alters the path in the url of media,
our example assumes that the company further wants to house different languages on different
servers—perhaps for traffic volume purposes. For more information on the language parameter,
see Chapter 16, "

."

In this example, the Unified ICME routing script that constructs the VRU call flow would
identify and set the media-server name differently depending upon whether the caller initially
has chosen English or Spanish. If they choose English, you might re-set the Media Server name
to "media-english" and if Spanish is selected, "media-spanish."

To support this, six services would be configured within CSS, one service for each media server.
Two (2) content rules would also be configured. Each content rule would map to a different vip
address and contain only those services which match the language the rule is configured for.
Finally, the voice gateways would have separate host entries for the English and Spanish
media-server names (and their –backup version) as set within the Unified ICME scripts. After
the content rules are applied, the following host entries would then appear on the voice gateways:

ip host media-english 10.2.1.1

ip host media-english-backup 10.2.1.1

ip host media-spanish 10.2.1.2

ip host media-spanish-backup 10.2.1.2

Here is what the content rules would look like:

content MEDIA-ENGLISH

 vip address 10.2.1.1

 protocol any

 port 80

 url "/*"

 add service mediaserver-english1

 add service mediaserver-english2

 primarySorryServer mediaserver-english3

content MEDIA-SPANISH

 vip address 10.2.1.2

 protocol any

 port 80

 url "/*"

 add service mediaserver-spanish1

 add service mediaserver-spanish2

 primarySorryServer mediaserver-spanish3

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)