Cisco Cisco Customer Voice Portal 8.0(1)

–

For H.323 Service, the critical_error_Alaw.wav and critical_error_Ulaw.wav media files
are located in <install path>\VoiceBrowser (for example, C:\Cisco\CVP\VoiceBrowser).

–

For SIP Service, the critical_error.wav media file is located in <install
path>\OpsConsoleServer\GWDownload (for example,
C:\Cisco\CVP\OpsConsoleServer\GWDownload).

–

For non-Unified CVP H.323 or SIP Service, an error.wav media file is located in <install
path>\CVP\audio (for example, C:\Cisco\VXMLServer\Tomcat\webapps\CVP\audio).

Note: You can record “override” prompts to replace the critical media files. However, you
must save them with their original hard-coded names and place them in their original locations.

•

no_entry_error. Message played when the caller does not respond to a menu prompt.
(Example content for en-us: “Please make a selection.”) The original prompt is then repeated.

•

invalid_entry_error. Message played when the caller enters an incorrect response to a menu
prompt. (Example content for en-us: “Your entry is invalid.”) The original prompt is then
repeated.

Note: These files are shared by all applications.

If a dialogue needs to be altered for a specific Get Digits, Get Speech or Menu request in the
Unified ICME script, override flags can be set in the Network VRU Script Configuration
Parameters.

Note: Override flags are available for the Get Digits, Get Speech, and Menu micro-applications,
only. For more information, see Chapter 4, "

.

You must record the “override” prompts, save them with the hard coded names <prompt
name>_no_entry_error.wav and <prompt_name>_invalid_entry_error.wav, and place them
with other application-specific media files in the Application Media library.

Note: This override will not work when there is not a specific file name used (for instance,
when Unified CVP is using the TTS feature).

Configuring a Media Server

A Media Server administers the media files that contain messages and prompts callers hear.
You can add a pre-configured media server to the Operations Console. Once added, you can
add a media server to one or more device pools.

The media server is a simple web server with the sole purpose within Unified CVP is to store
and serve 

 files to the VoiceXML gateway, as required in order to render VoiceXML

pages. As with ASR/TTS Servers, media servers can be deployed alone, as a redundant pair, or
with a Content Services Switch in a farm. The VoiceXML gateway caches the 

 files it

retrieves from the media server. In most deployments, the media server encounters extremely
low traffic from Unified CVP.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)