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Figure 17: Unified CVP Comprehensive with SIP with Proxy Server with Proxy Server, Unified ICMH

Note: The numbers in the figure indicate call flow progression.

The following figure shows the call flow for this call flow model using H.323.

Note: For simplicity, this diagram does not show interactions with the Gatekeeper.

Figure 18: Unified CVP Comprehensive with H.323, Unified ICMH

Configuration overview for this call flow model:

•

There are two Network VRUs:

–

One on the NAM for the Switch leg and the VRU leg (Type 10).

–

One for the CICM for the INCRP connection.

•

The Network VRU names (where applicable) and the ECC variable configurations must be
identical on the NAM and CICM. All Labels must also be duplicated but their routing clients
will be different.

•

Use the ICM Script Editor’s SendToVRU node to connect the call to the Network VRU.

 for configuration instructions for this

call flow model.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)