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For call flow models with a Customer VRU, and in Unified ICMH environments, and for NIC
Type 8 call flow models:

•

Determine the translation route pools to use for each VRU. Determine the labels to be sent
to the network to connect the call to the VRU and the corresponding DNIS that will be seen
by the VRU. For example, the label for the network might be 18008889999 and the DNIS
received by the VRU and sent back to Unified ICME to identify the call might be 9999.

Naming Schemes

Define naming schemes to be used for Unified ICME PGs, Peripherals, and routing clients.

Installation

Before using the information in this chapter, you need to do the following:

•

Install the Unified CVP software.

Note: Refer to the Installation and Upgrade Guide for Cisco Unified Customer Voice Portal
for complete installation instructions.

•

Install all the solution components.

•

If you are using Unified CVP as a Unified ICME queuing platform, make sure the VRU PGs
use service control with Service Control reporting enabled. If you are using it strictly as a
self-service platform, disable Service Control reporting. Also, take note of the VRU
Connection Port used for each VRU PG peripheral (PIM).

Note: Refer to the Reporting Guide for Cisco IPCC Enterprise & Hosted Editions and the
Reporting Guide for Cisco Unified ICM Enterprise & Hosted (both available at 

) for

more information on IVR-related Service Control reporting and queue reporting.

•

Make sure the NIC cards, Voice GW, and network components all have the Ethernet interfaces
configured with matching speed and duplex settings.

Note: See the "Setting Speed and Duplex for Unified CVP" section below for details about
the required Ethernet Switch / Server NIC settings. Refer to the Cisco Unified Customer
Voice Portal Release 4.x Solution Reference Network Design (SRND) for additional
information.

Setting Speed and Duplex for Unified CVP

Make sure your Ethernet Switch / Server NIC, gateways, and Call Server settings are set as
follows:

Caution: Never use the "Auto" option unless you have (matched) 1000 Mbps.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)