Cisco Cisco Customer Voice Portal Downloads
HF8005551212
Replace 8005551212 with the number to which the switch will transfer the call. If the switch
requires a pause after the hookflash, insert commas between the HF and the transfer number.
Each comma represents 100 milliseconds.
requires a pause after the hookflash, insert commas between the HF and the transfer number.
Each comma represents 100 milliseconds.
Note: Unified CVP automatically disconnects the call two seconds after sending the digits. If
the switch needs more time to complete the hookflash sequence, you can increase the delay by
appending more commas after the transfer number to extend the two-second timeout.
the switch needs more time to complete the hookflash sequence, you can increase the delay by
appending more commas after the transfer number to extend the two-second timeout.
Configuring Hookflash Relay for Survivability
To configure hookflash relay for survivability:
Step 1
Configure the originating gateway for hookflash relay call transfer, by following the instructions
in
in
” .
Step 2
Follow the instructions for configuring survivability in the “
” in Chapter 14, "Configuring the H.323 Devices and VoIP." See
the “HF” target for open-hours-agent and after-hours-agent.
Configuring the Gateway for Two B-Channel Transfer (TBCT)
The originating gateway and the PSTN switch must be configured for TBCT:
Step 1
Save a copy of the current running configuration to flash memory in case you need to roll back
to the earlier version.
to the earlier version.
Step 2
If needed, upgrade the IOS version on the originating gateway. Consult the Hardware and
Software System Specification for Cisco Unified Customer Voice Portal Software Release 4.0(1)
for the required version of Cisco IOS on the Gateway.
Software System Specification for Cisco Unified Customer Voice Portal Software Release 4.0(1)
for the required version of Cisco IOS on the Gateway.
Step 3
Configure trunks, switches, and dial-peers to process TBCT call transfers.
Consult your service provider for switch configuration details as they will vary between switches
(DMS100, 5ESS). One sample originating gateway configuration is shown in the Gateway
Configuration for Two B-Channel Transfer example, below. Only the pertinent gateway
configuration elements are shown. For more information on the TBCT feature, refer to the Cisco
IOS Tcl IVR and VoiceXML Application Guide.
(DMS100, 5ESS). One sample originating gateway configuration is shown in the Gateway
Configuration for Two B-Channel Transfer example, below. Only the pertinent gateway
configuration elements are shown. For more information on the TBCT feature, refer to the Cisco
IOS Tcl IVR and VoiceXML Application Guide.
The following is an example of a gateway configuration for Two B-Channel Transfer:
isdn switch-type primary-ni
trunk group 1
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 13: Transferring and Queuing Calls with Unified CVP
Performing External Transfers in Unified CCE