Cisco Cisco Customer Voice Portal Downloads

Figure 44: Media File Location

Media File Address

The address for media files that reside on the Media Server(s) is generated by the Unified CVP.
Unified ICME provides information about the file location or base URL address in the Unified
ICME/IVR messages it passes when the Run VRU Script node is executed. The Unified
ICME/IVR messages include ECC variables for: locale, media server set address, as well as
optional system and application library name overrides. (For details about the Unified ICME/IVR
messages passed to Unified CVP, see Chapter 4, "

The table below summarizes the data that combines to form the address of the media file:

Base URL example:
http://www.machine1.com/dir1/
dirs/cust1

File location or base URL for
the Media Server.

When the Media Server URL
is the DNS name and the

ECC variable:
user.microapp.media_server

Media Server Set

Note: By convention, the service
provider may include their

DNS Server is configured to

customers’ name at the end of the
Media Server set.

return multiple IP addresses
for a host name, the Unified
Customer Voice Portal will
attempt to get the media files
from each Media Server IP
address in sequence with the
priority given to those on the
subnet.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)