Cisco Cisco Customer Voice Portal Downloads
The VoiceXML Service:
•
Resides outside of the Call Server that gives call control capabilities to the Standalone Mode.
•
Is the connection between the VXML Server and the ICM Service that feeds data to the
Reporting Service.
Reporting Service.
•
In a Standalone Mode with ICM Lookup deployment:
–
Interacts with the VXML Server and the ICM Service to do call control piece
–
Interacts with VXML Server and Reporting Service to populate the Reporting database.
Note: For more information, see
.
About Call Studio
Call Studio is a development platform for the creation of voice applications.
Call Studio provides:
•
A framework on which a whole host of Unified CVP and third-party tools will appear with
a robust, consistent interface for voice application designers and developers to use.
a robust, consistent interface for voice application designers and developers to use.
•
A true control panel for developing all aspects of a voice application, each function
implemented as a plug-in to the greater Call Studio platform.
implemented as a plug-in to the greater Call Studio platform.
The following figure shows an example of a Call Studio application.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 7: Configuring VXML Solution
About VXML Server