Cisco Cisco Unified Customer Voice Portal 10.5(1)

Type 8 Unified CVP VRU-Only Call Flow Model, Unified ICMH

In this call flow model, the Unified CVP Call Server is deployed at the CICM level to act only
as the VRU leg for the call. The VRU voice treatment is provided at the Voice Gateway, and
might include ASR/TTS.

Note: This call flow model is used when Unified CVP is connected to the CICM. The routing
client in this call flow model is connected to the NAM.

When deployed with a NIC being used to queue and transfer calls (VRU Type 8), the NIC
interfaces to the TDM switch to transfer the call to an agent.

Note: Neither the Unified CVP H.323 Service nor the Unified CVP SIP Service are part of this
call flow model.

The Unified CVP VRU-Only call flow model requires the following components:

•

Call Server with IVR and ICM Services enabled

•

VoiceXML Gateway

•

Operations Console

•

Unified ICME

Note: The VXML Server and the Reporting Server are optional.

The following figure shows the call flow for this call flow model.

Note: In the following diagram, solid lines indicate voice paths and dashed lines indicate
signaling paths.

Figure 20: Type 8 Unified CVP with Type 8 VRU-Only, Unified ICMH

Note: For simplicity, the figure does not illustrate a call flow model for redundancy and failover.

Configuration overview for this call flow model:

•

There are two Network VRUs configured:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)