Cisco Cisco Unified Customer Voice Portal 10.5(1)

Peripheral tab:

•

Peripheral Name: A name descriptive of this Unified
CVP peripheral, for example, 

or 

.

•

Client Type: VRU.

•

Select the Enable Post-routing checkbox.

On the Advanced tab, select the name cvpVRU from the
Network VRU field drop-down list.

Routing Client tab:

•

Name: By convention, use the same name as the
peripheral.

•

Client Type: VRU.

•

Do not select the Network Transfer Preferred
checkbox.

Common Unified ICMH Configuration: Define Unified CVP ECC Variables

You need to set up ECC variables that Unified CVP uses to exchange information with Unified
ICMH.

Note: Information about how Unified CVP uses these ECC variables can be found throughout
the manual.

Within the ICM Configuration Manager, select Tools > Miscellaneous Tools > System
Information and select the Enable expanded call context checkbox.

Within the ICM Configuration Manager, select Tools > List Tools > Expanded Call Variable
List.

In the Expanded Call Variable List window, enable the Add button by clicking Retrieve.

Click Add. The Attributes property tab is enabled.

Create each of the variables in the following table, clicking Save after defining each variable.

Note: Any time you change the configuration of any ECC variable with the Expanded Call
Variable List tool, you must stop and restart the Unified CVP ICM Services.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)