Cisco Cisco Unified Customer Voice Portal 10.5(1)

For example, some calls:

•

Require Comprehensive treatment, while others only use the H.323 with Media Termination
call flow model which does not support ASR/TTS.

•

Need to assign different customers or applications to their own Unified CVP machines.

To configure Unified ICME to differentiate the VRUs, do the following:

•

Configure more than one Network VRU.

•

On Unified ICME, ICM Configuration Manager, ICM Instance Explorer tool:

–

Configure the customer(s).

–

Configure the Network VRU for each customer if that customer will use a Network VRU
other than the default.

•

Associate the dialed number(s) to the customer in the Dialed Number List tool.

•

Since each configured VRU script is specific to one specified Network VRU, you need to
create a distinct set of VRU scripts for each Network VRU. Also, be sure that the ICM routing
script calls the correct set of VRU scripts.

Gatekeeper Redundancy

As of CVP 3.1 SR1, Hot Standby Router Protocol (HSRP) is no longer the only method of
Gatekeeper redundancy. Instead, Gatekeeper Clustering and Alternate Gatekeeper configuration
on Unified CVP is the preferred method of Gatekeeper redundancy.

Gatekeeper HSRP Configuration

On the primary gatekeeper, enter these commands:

On the backup gatekeeper, enter these commands:

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)