Cisco Cisco Unified Customer Voice Portal 10.5(1)

Unified ICME Setup

Before you can use Unified ICME features to access the Unified CVP solution, you must perform
some initial setup tasks to enable communication between Unified ICME and Unified CVP.
These setup tasks are determined by Unified CVP call flow model; see 

Note: For more information about the supported Unified CVP call flow models, see the Planning
Guide for Cisco Customer Voice Portal.

Writing Unified ICME Applications for Unified CVP

Once Unified ICME-to-Unified CVP initial setup is complete, you can create Unified ICME
applications to access Unified CVP micro-applications.

You do this using two Unified ICME software tools:

•

Configuration Manager

•

Script Editor

The sections that follow give a brief overview of how to use these tools to access Unified CVP
functionality.

How to Configure a Unified CVP Network VRU Script

Within the ICM Configuration Manager, select Tools > List Tools > Network VRU Script
List.

In the Network VRU Script List window, enable the Add button by clicking Retrieve.

Click Add.

The Attributes property tab is enabled.

Complete the Attributes tab as described below.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)