Cisco Cisco Unified Customer Voice Portal 10.5(1)

If using the Capture micro-application, keep in mind that it places a heavy demand on ICM
resources. Each time you use it, ICM writes one TCD record and multiple TCV records. Though
it can conveniently capture the information you need, it is also likely to capture a great deal of
extra information which you do not require. If you overuse this micro-application, you may end
up placing a heavy load on ICM both in terms of processing time and disk space, which despite
the minimal indexing, may nevertheless impact ICM’s ability to handle the expected call load.
Choose carefully where in your scripts you really need to capture information, and that you
spread data items into as many different call variables as possible in order to maximize the
usefulness of each invocation.

Play Media (PM) Micro-Application

The Play Media (PM) micro-application simply plays a message contained in a media file.

How to Configure Network VRU Script for Play Media

Use the ICM Configuration Manager’s Network VRU Script List tool’s Attributes tab to specify
parameters.

Note: DTMF digit type-ahead is not supported by Play Media and Play Data micro-apps when
executing in Comprehensive mode (Type 7). However, this feature is supported for Type 5
calls.

Configure VRU Script field parameters:

•

Micro-application type. For Play Media, valid options are: PM or pm.

•

Media File Name. Name of the media file to be played (that is, the prompt file) or the name
of the external VoiceXML file. The valid options are:

–

A file name (for instance, a .wav file).

Note: Media file names are case-sensitive.

–

null - (default) If this field is empty, Unified CVP examines the contents of the
user.microapp.inline_tts ECC variable. If this ECC variable contains a value, Unified
CVP prompts using TTS. If the ECC is empty, no prompt is played.

–

-(number 1-10) - Unified CVP plays the file in the corresponding Call.PeripheralVariable
file. For example, a value of 2 instructs Unified CVP to look at Call.PeripheralVariable2.

Note: If you use the - (number 1-10) option and set the Media Library Type to "V," Unified
CVP plays the external VoiceXML file specified in the corresponding
Call.PeripheralVariable. If you set the value to - (no value) and set the Media Library Type
to “V”, the IVR Service creates VoiceXML without a media prompt.

•

Media Library Type. Flag indicating the location of the media files to be played. The valid
options are:

–

A - (default) Application

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)