Cisco Cisco Unified Customer Voice Portal 10.5(1)

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If the Number of Invalid Entry Tries value has been reached, Unified CVP stores the
last-entered invalid digit in the Call.CallerEnteredDigits variable, exits the node through
the X (failure) branch, sets the user.microapp.error_code ECC variable to 16 (Reached
Maximum Invalid Tries), and returns control to Unified ICME.

Note: For more information, see the "

" section.

If the caller does not enter input within the No Entry Timeout period:

•

If the Number of No Entry Tries value has not been reached, Unified CVP plays the "no
entry" error message and re-plays the prompt.

•

If the Number of No Entry Tries value has been reached, Unified CVP exits the node through
the X (failure) branch, sets the user.microapp.caller_input ECC variable to NULL, the
user.microapp.error_code ECC variable to 17 (Reached Maximum No Entry Tries), and
returns control to Unified ICME.

Get Speech and External VoiceXML

You can use the Get Speech micro-application to pass information to and from an external
VoiceXML file. The following table describes how to set the Get Speech script to utilize external
VoiceXML.

To set up the Get Speech micro-application to utilize external VoiceXML, set the Media Library
Type to "V". The IVR Service creates VoiceXML that calls the external VoiceXML that is
specified in the external VoiceXML file name. The URL to the external VoiceXML is formed
from a combination of the media_server, locale, App_Media_Lib and external VoiceXML file
name. If the VoiceXML file name does not contain a file extension, the default "*.VoiceXML"
is used.

If the external VoiceXML is used, the only GetSpeech VRU Script parameters that are used are
the:

•

"Number of Invalid Entry" errors, and

•

"Number of No Entry" errors.

The IVR Service "NoEntry" and "InvalidEntry" retry logic are utilized if the external VoiceXML
returns a <noinput> or <nomatch> event, respectively.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)