Cisco Cisco Unified Customer Voice Portal 10.5(1)

Average latency statistics in processing a new call arrival.

IVR Service: Avg Call Event Latency
(ms)

Maximum latency statistics in processing a new call arrival.

IVR Service: Max Call Event Latency
(ms)

Minimum latency statistics in processing a new call arrival.

IVR Service: Min Call Event Latency
(ms)

Standard deviation latency statistics in processing a new call arrival.

IVR Service: Standard Deviation
(theta)

Number of call latency statistics in processing a new call arrival.

IVR Service: Number of Call Events

Gatekeeper Statistics

Gatekeeper statistics include the number of active calls, available memory, CPU utilization and
performance data.

Procedure

To get gatekeeper statistics:

Choose System > Control Center.

Select the Device Type tab in the left pane, then select gatekeepers.

Gatekeepers are listed in the right pane.

Select the gatekeeper by clicking on its link under the Hostname column.

the Edit Gatekeeper Configuration window opens.

Select the Statistics icon in the toolbar.

Gatekeeper Statistics

The following table describes gatekeeper statistics.

Number of currently active calls handled by the gatekeeper.

Active Calls

Free memory, for example:

Free Memory

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)