Cisco Cisco Unified Customer Voice Portal 10.5(1)
Description
Statistic
The total number of reporting events received from the SIP Service since
the service started. For each reporting event received from the SIP Service,
this metric will be increased by one.
the service started. For each reporting event received from the SIP Service,
this metric will be increased by one.
SIP Events Received
The total number of reporting events received from the IVR Service since
the service started. For each reporting event received from the IVR Service,
this metric will be increased by one.
the service started. For each reporting event received from the IVR Service,
this metric will be increased by one.
IVR Events Received
The total number of writes to the database made by the Reporting server
during since startup. For each write to the database by the Reporting
server, this metric will be increased by one.
during since startup. For each write to the database by the Reporting
server, this metric will be increased by one.
Database Writes
SNMP Alerts for Cisco Unified Presence Server (CUPS)
Cisco Unified Presence Server (CUPS) stores alarm definitions and actions in a standard query
language (SQL) server database. The system administrator can search the database for definitions
of all the alarms. The definitions include the alarm name, description, explanation, recommended
action, severity, parameters, and monitors. This information aids the administrator in
troubleshooting problems that Cisco Unified Presence Server encounters.
language (SQL) server database. The system administrator can search the database for definitions
of all the alarms. The definitions include the alarm name, description, explanation, recommended
action, severity, parameters, and monitors. This information aids the administrator in
troubleshooting problems that Cisco Unified Presence Server encounters.
Note: You can track alerts for the CUPS SIP Proxy Server using the Real Time Monitoring
Tool (RTMT), which is also used with Unified CM 5.0 alerts.
Tool (RTMT), which is also used with Unified CM 5.0 alerts.
See Also
Refer to the Cisco Unified Presence Server Serviceability Administration Guide for a description
of the alarm categories.
of the alarm categories.
Unified CVP SNMP-Raise/Clear Mappings
The following log messages have been defined as SNMP-enabled by default. Administrators
can define a unique alarm within their SNMP management station for all SNMP Raise events
emitted by a system. These alarms are usually cleared automatically using one or more
corresponding SNMP Clear events when the condition is resolved. The tables below list a
mapping of Unified CVP SNMP Raise events with their corresponding SNMP Clears.
can define a unique alarm within their SNMP management station for all SNMP Raise events
emitted by a system. These alarms are usually cleared automatically using one or more
corresponding SNMP Clear events when the condition is resolved. The tables below list a
mapping of Unified CVP SNMP Raise events with their corresponding SNMP Clears.
Note: Raises are listed first, with their corresponding clears below them.
Table 48: Messaging Layer
Event Name
Clear ID
Raise ID
ADAPTER_INITIALIZATION_FAILURE
7
ADAPTER_INITIALIZATION_SUCCESS
8
PLUGIN_INITIALIZATION_FAILURE
9
PLUGIN_INITIALIZATION_SUCCESS
10
SEND_QUEUE_THRESHOLD_REACHED
15
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 8: - Configuring Unified CVP Logging and Event Notifications
SNMP Alerts for Cisco Unified Presence Server (CUPS)