Cisco Cisco Unified Customer Voice Portal 10.5(1)

To change the Network Transfer setting, do the following:

•

Use the Script Editor’s Set node to specify the Call.NetworkTransferEnabled variable. If
you set this variable to 1, Network Transfer is enabled; if you set it to 0, Network Transfer
is not enabled.

•

In EA PG setups where the EA is behind a PBX, use the Network Transfer Preferred
checkbox on the PG Explorer’s Routing Client tab. If this box is “checked,” Network Transfer
is enabled; if “unchecked,” Network Transfer is not enabled.

Figure 39: Network Transfer Script

Transferring a Call from Agent to Agent

When a call is transferred from Unified CVP to an agent, and that agent wants to transfer the
call to another agent, the agent can make that transfer using either the agent IP phone or agent
desktop. Transfers from the IP phone are made using CTI route points that point to a Unified
ICME script. Transfers from the agent desktop are made using the Dialed Number Plan.

For network transfer from either the IP phone or CTI OS Agent Desktop, you must Queue the
call to skill group in the first Unified ICME script, for example "NetXfer1", to create the call
context. In this script, the "networkTransferEnabled" flag must be set to "1".

Note: The NetworkTransferEnabled setting must explicitly be set to 1 in all post-route scripts.

Configuring Network Transfer from IP Phone

Define a CTI Route Point, for example "9999", in Unified CM. Associate it with the JTAPI
User that is connected to Unified CCE PIM in Unified ICME.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)