Cisco Cisco Unified Customer Voice Portal 10.5(1)

Unified CVP VXML Server (Standalone) Call Flow Model

In this call flow model, VXML Server is a J2EE-compliant server that provides a complete
solution for rapidly creating and deploying dynamic VoiceXML applications. You can install
the VXML Server as a standalone component, without the Unified CVP Call Server or H.323
Service components (without reporting).

The Unified CVP VXML Server (standalone) call flow model is available in the following
variations:

•

Standalone without reporting: Use the VXML Server (Standalone) option in the Operations
Console (see the 

" table for configuration instructions). (This call

flow model does not require a Call Server and a Reporting Server.)

•

Standalone with reporting: Use the VXML Server option in the Operations Console (see the

 table for configuration instructions). (This call flow model requires a

Call Server and a Reporting Server.)

•

Standalone adding reporting after VXML Server (Standalone) has already been configured:
Configure the Unified CVP Call Server, delete the VXML Server (Standalone), and use the
VXML Server option in the Operations Console to add the VXML Server (see the

 table for configuration instructions).

In this call flow model with reporting, the Unified CVP Call Server is used to route messages
between the components. Calls arrive through a VoiceXML gateway and interact directly with
a VXML Server to execute VoiceXML applications. The gateway performs both ingress and
VoiceXML functions. This call flow model provides a sophisticated VoiceXML-based VRU,
for applications which in many cases do not need to interact with an Unified ICME Server.

Some of the features of this option include:

•

VoiceXML features to control:

–

Audio input and output

–

Presentation logic

–

Call flow

–

Telephony connections

–

Event handling for errors

–

ASR/TTS

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)