Cisco Cisco Unified Customer Voice Portal 10.5(1)

— Select Gateway as the Terminal Type.

— Set technology prefix to 1#.

— Select a zone. (If left blank, Cisco Unified Communications Manager will register
to the first local zone defined in the gatekeeper.)

Unified CVP Configuration for Call Routing (zone-prefix method)

In VB Admin, enter the following command: 

.

Gatekeeper Redundancy

Host Standby Router Protocol (HSRP) Support

This section describes how to configure HSRP for Unified CVP.

H.323 Service

Depending on the registration interval configured in the gateways and Unified CM, there might
be a period ranging from 30 seconds to a few minutes immediately after gatekeeper failure
(when using HSRP) where you cannot transfer calls to the desired endpoint and callers lose
connectivity.

You should follow these configuration steps below to ensure that this does not happen. The
configuration specified below provides seamless HSRP failover behavior.

Note: Using this method, the caller can experience a 60 second wait period while the system
stabilizes before being transferred to an agent.

Gatekeeper

From the VBAdmin, set the Gatekeeper to the HSRP VIP of the Gatekeeper failover pair. If
necessary, set the desired H.323 zone using the VBAdmin 

 command.

Set up the Gatekeeper for HSRP failover. (Refer to your Gatekeeper and IOS documentation.)
This process should include putting the HSRP VIP in both a “standby” command on the
FastEthernet interface and on the “zone local” command.

Include all your IOS gateways in your zone as transfer candidates. You can prioritize them using
the gw-priority on the “zone prefix” commands. By using all the gateways in the zone, the
possibility of not finding a registered gateway immediately after HSRP failover are virtually
eliminated, provided the gateway dial- peers are configured as defined in the following bullet.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)