Cisco Cisco Unified Customer Voice Portal 10.5(1)

CSS Configuration for Media Servers: Groups

Define a group for the participating media servers if your configuration requires source groups
(see the discussion of Groups in the "

" section for details). Then:

•

Activate services, group, and rules

•

Activate each service and group of media-servers

group mediaservers

 add destination service mediaserver1

 add destination service mediaserver2

 add destination service mediaserver3

 vip address 10.1.1.4

CSS Configuration for Media Servers: Voice Gateway

The Unified CVP media server names are defined inside the VoiceXML documents, which are
passed to the Voice Gateway for processing. The media server name is set within the Unified
ICME routing script using an enterprise call variable. (Note that for use with the content switch,
the default (not specified) media server name of “file:\\..\MediaServer” is an invalid option.
You must specify a valid media-server name.) You must also ensure that the host name that
Unified ICME will deliver to the voice gateway as the name of the media server resolves to the
virtual IP address of the content rule for the media servers setup on CSS. For example, if the
Unified ICME script sets a Media Server name as <<media>>, then the voice gateways to which
the request will be delivered must resolve the name <<media>> to the VIP of the media-server
content rule. This example would then be configured within the voice gateway using the
command:

Note that when using CSS, the media server logic will generate VoiceXML documents that
contain <<-backup>> default backup media-server names. A VoiceXML document returned to
the gateway for prompt playback contains failover logic within the vxml. For example, if the
media server is named <<media>>, this failover logic would include instructions for trying a
server that would be named <<media-backup>>, as the example below reflects.

Although a properly configured, redundant CSS setup means that the gateway will never actually
be required to access the <<-backup>> default backup media-server names. A VoiceXML
document returned to the gateway for prompt playback contains failover logic within the
VoiceXML. For example, if the media server is named <<media>>, this failover logic would
include instructions for trying a server that would be named <<media-backup>>, as the example
below reflects.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)