Cisco Cisco Unified Customer Voice Portal 10.5(1)

customer-provided ACD or agent, and back again. When calls are connected to customer-provided
equipment, their voice paths must go to an egress gateway, which is connected by TDM to that
equipment. If the signaling is SIP, then this call flow model works with customer-provided SIP
endpoints which have been tested and certified to interoperate with Unified CVP.

Note: VRU scripts and transfer to a VRU leg are not available in this call flow model.

The following figure shows the call flow for this call flow model using SIP without a Proxy
Server.

Note: In the following diagrams, solid lines indicate voice paths and dashed lines indicate
signaling paths.

Figure 9: Unified CVP Call Director with SIP without Proxy Server, Unified ICMH

The following figure shows the call flow for this call flow model using SIP with a Proxy Server.

Figure 10: Unified CVP Call Director with SIP with Proxy Server, Unified ICMH

The following figure shows the call flow for this call flow model using H.323.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)