Cisco Cisco Unified Customer Voice Portal 10.5(1)
Speed/Duplex Setting for
Server/GW NIC MUST be:
Server/GW NIC MUST be:
Speed/Duplex Setting for
Switch Port MUST be:
Switch Port MUST be:
Server/Gateway NIC
Speed
Speed
Ethernet Switch Speed
1000/ Full
1000/ Full
1000 Mb
1000 Mb
Auto / Auto
Auto / Auto
1000 Mb
1000 Mb
100 Mb / Full
100 Mb / Full
100 Mb
1000 Mb
100 Mb / Full
100 Mb / Full
100 Mb
100 Mb
100 Mb / Full
100 Mb / Full
1000 Mb
100 Mb
When using the "Auto" option, be aware that this option is only applicable for matched port/NIC
at Gigabit Ethernet. Select 1000/Full on a Gigabit interface when you are unsure of the adjacent
station configuration; unless both stations supply Gigabit interfaces, avoid using the Auto option.
at Gigabit Ethernet. Select 1000/Full on a Gigabit interface when you are unsure of the adjacent
station configuration; unless both stations supply Gigabit interfaces, avoid using the Auto option.
Where to Go from Here?
The following table provides links to all the configuration instructions and tasks listed in this
chapter.
chapter.
Note: Configuration instructions are broken into separate tables for the SIP and the H.323
versions of the call flow models.
versions of the call flow models.
Table 2: Links to Configuration Instructions
Description
Call Flow Model
In this call flow model, Unified CVP VXML Server is a
J2EE-compliant server that provides a complete solution
J2EE-compliant server that provides a complete solution
for rapidly creating and deploying dynamic VoiceXML
applications. You can install the VXML Server as a
standalone component, without Unified ICME, the Unified
CVP Call Server, or H.323 Service components.
applications. You can install the VXML Server as a
standalone component, without Unified ICME, the Unified
CVP Call Server, or H.323 Service components.
This call flow model is the same as the Unified CVP VXML
Server (standalone) call flow model, except that it has the
Server (standalone) call flow model, except that it has the
additional capability of invoking a routing script in Unified
ICME and receiving a response.
ICME and receiving a response.
In this call flow model, Unified CVP only provides Unified
ICME with VoIP call switching capabilities. You provide
ICME with VoIP call switching capabilities. You provide
your own Service Control VRU, if you are using Unified
ICME to queue calls or you might queue calls directly on
your ACD. Calls might be transferred multiple times, from
Ingress, to customer-provided VRU, to either Unified CCE
or customer-provided ACD or agent, and back again. When
calls are connected to customer-provided equipment (either
VoIP or TDM), their voice paths must go to an egress
gateway, which is connected by TDM to that equipment. If
the signaling is SIP, then this call flow model works with
customer-provided SIP endpoints which have been tested
and certified to interoperate with Unified CVP.
ICME to queue calls or you might queue calls directly on
your ACD. Calls might be transferred multiple times, from
Ingress, to customer-provided VRU, to either Unified CCE
or customer-provided ACD or agent, and back again. When
calls are connected to customer-provided equipment (either
VoIP or TDM), their voice paths must go to an egress
gateway, which is connected by TDM to that equipment. If
the signaling is SIP, then this call flow model works with
customer-provided SIP endpoints which have been tested
and certified to interoperate with Unified CVP.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
27
Chapter 2: Configuration Overview
Where to Go from Here?