Cisco Cisco Unified Customer Voice Portal 10.0(1)

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SIP Service communicates with Unified CVP solution components, such as the SIP Proxy
Server, Ingress Gateways, Unified CM SIP trunks, and SIP phones.

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H.323 Service (formerly known as the "CVP Voice Browser") interacts with the IVR
Service to relay call arrival, departure, and transfer instructions between it and the other
H.323 components (only used in H.323-based Call Flows).

Note: For more information about the H.323 Service, see Chapter 9 in Part 2,
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ICM Service interacts with Unified ICME, sending and receiving messages on behalf of
the SIP Service, the IVR Service, and the VXML Service. This service is installed and
activated automatically in the Call Server.

Note: For detailed information about configuring the services, refer to the Operations Console
online help for detailed instructions.

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Operations Console. Interface where you can manage all the components in a Unified CVP
Call Flow model. The Operations Console is not an optional component; it is required in all
Unified CVP Call Flow models, including Standalone Call Flow models. (For more
information about the Operations Console, refer to the Operations Console online help.)

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VXML Server. Executes advanced IVR applications by exchanging VoiceXML pages with
the VoiceXML Gateway’s built-in voice browser. (For more information about the VXML
Server, see Chapter 7 in Part 2, "

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Reporting Server. Receives reporting events from the IVR Service, the SIP Service, and
the VXML Service. It is deployed together with a database management system, and it
transforms and writes this reporting data into that database. (For more information about the
Reporting Server, refer to the Reporting Guide for Cisco Unified Customer Voice Portal.)

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)