Cisco Cisco Unified Customer Voice Portal 10.0(1)

param CVPSelfService-port 7000

param CVPSelfService-app [name of application on the VXML Server,

exactly how it appears]

paramspace english prefix en

param CVPPrimaryVXMLServer 12.34.567.890

Note: CVPSelfService is required. Backup server is optional. For both the Tomcat Application
Server and the WebSphere Application Server, set the port to 7000.

After completing the gateway configuration, run the following to load and activate the
applications:

call application voice load CVPSelfService

call application voice load [gateway application name]

Step 3

Define a dial-peer for the gateway application, for example:

dial-peer voice [dial-peer unique ID] voip /* for IP originated call

* /

service [gateway application name]

incoming called-number [dialed number]

dtmf-relay rtp-nte h245-signal h245-alphanumeric

codec g711ulaw

dial-peer voice [dial-peer unique ID] pots /* for TDM originated calls

service [gateway application name]

incoming called-number [dialed number]

direct-inward-dial

Step 4

Optionally, create another dial peer to do transfers using the Unified ICME label that is returned.

Step 5

Create the application in Call Studio. In the Call Studio application, the ReqICMLabel has two
exit states: error and done. The done path grabs a transfer element to transfer the caller to that
label. The gateway needs another dial peer to transfer the label it gets from this process (see
previous step). If you want to do real transfers, you must have the transfer element set up inside
the Call Studio application.

Step 6

Drag the ReqICMLabel element onto the application created in Call Studio and configure it.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)

296

Chapter 7: - Configuring VXML Solution

VXML Server Standalone Solutions