Cisco Cisco Unified Customer Voice Portal 10.0(1)

This chapter does not include:

•

Detailed Unified ICME configuration for configuring agents or writing scripts.

•

Complete configuration for every component of the system (for example, the TDM side of
the Voice Gateway configuration).

Note: Refer to the component's documentation for detailed configuration information.

The information in this chapter assumes that you are already familiar with:

•

Configuring Cisco Gateways and Gatekeepers.

•

The ICM Configuration Manager and ICM Script Editor tools for call center operations and
management.

•

Configuring Unified CM.

• You must have a copy of the following Unified ICME documentation available in addition

to this manual in order to successfully configure Unified ICME and use its features in
conjunction with Unified CVP: ICM Configuration Guide for Cisco ICM Enterprise Edition
and ICM Scripting and Media Routing Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions.

• Refer to the 

 (http://www.cisco.com/en/US/products/sw/

custcosw/ps1001/tsd_products_support_series_home.html) for detailed information about
Unified ICME.

• Call Studio's drag-and-drop scripting interface is available to create VoiceXML scripts. See

7, "Configuring VXML Solution," in Part 2 for more information.

This chapter contains the following topics:

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Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)