Cisco Cisco Unified Customer Voice Portal 10.0(1)

For example, the command 

would:

•

Pass the data in the CPN message to Unified ICME.

•

Convert the data in the UUS message to ASCII and pass it to
Unified ICME.

•

Pass the data in the CGN message to Unified ICME.

Default: None

Changes to this value take effect immediately.

Number of seconds the H.323 Service should wait to restart itself if
it is not operating properly. Delaying the restart gives transferred calls
ample time to terminate conversations normally.

Default: 1800 seconds

Changes to this default take effect immediately.

Shows calls the are currently active in the H.323 Service.

This command displays all configuration data and real-time data for
the H.323 Service.

Delivering H.323 Incoming UUI to a Unified ICME Routing Script

The UUI extracted from the incoming call is passed to the Unified ICME scripting environment
by the Unified CVP Call Server. This feature enables capturing data from an external system
(for example, caller-entered digits from a third-party IVR) and passing that data to Unified
ICME on a new call. This can be accomplished by populating the UUS parameter (often known
as the UUI) in the IAM message of the GTD (Generic Transparency Descriptor) data that is
sent to the gateway from the network in the Q.931 setup message. The gateway and Unified
CVP can extract this data and send it to Unified ICME on a new call.

Additionally, other parameters in the GTD can also be extracted and sent to Unified ICME if
the user chooses. Any parameter contained in the NSS IAM message can be extracted as long
as the ingress IOS gateway also extracts it. Refer to 

for a description of all the GTD fields IOS 12.4 will extract. Also, refer to the ITU-T Narrowband
Signaling Syntax spec (Q.1980.1) for a detailed description of the IAM message. This feature
is available in Unified CVP Comprehensive and VRU-Only call flow models and can be used
with any Unified CVP VRU type.

How it Works

The external system inserts the desired values into the dat field of the UUS parameter of the
NSS IAM message. These NSS messages are used as the basis for building the GTD data that
ultimately arrives at the IOS gateway from the PSTN. Note that the UUS dat field is represented

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)