Cisco Cisco Unified Customer Voice Portal 10.0(1)

H.323 Service had to stop playing the prompt because the next part
of the file had not yet been received.

•

Number of prompts not found.

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Number of calls using critical media, that is, that were prematurely
terminated because of internal errors (in which case a “system error”
message is played to the caller).

Note: These do not always represent call drops. Sometimes,
incorrect call release configuration in Unified ICME scripting and
configuration can cause these errors; however, they should be
considered suspect.

•

Number of calls terminated (call may have begun in a previous
interval).

•

Percent of total system CPU used - average, minimum, maximum
and standard deviation.

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For each H.323 Service, average, minimum, maximum and standard
deviation of the latency statistics in processing a new call arrival.
This represents the round-trip time from when the H.323 service
first receives the new call from the network to the time the H.323
service receives a response from Unified ICME.

Note: This would include the time involved for the Unified ICME
to perform back-end database lookups, if required. If there are no
back-end database lookups, an average value of greater than 1000
ms indicates potential network problems.

•

For each H.323 Service, average, minimum, maximum and standard
deviation of the latency statistics in processing a successful transfer,
measuring the time from when the H.323 Service receives the
Transfer command from the Call Server to the time of alerting. An
average value of greater than 1000 ms indicates potential network
problems.

•

For each H.323 Service, average, minimum, maximum and standard
deviation of the latency statistics in processing a successful transfer,
measuring the time from alerting to when the called party answers.

•

For each Call Server, average, minimum, maximum and standard
deviation of the latency statistics in communicating with Call Server
for call processing requests, and the number of message exchanges
(requests to the Call Server from the H.323 Service). This represents
the round-trip time from when the H.323 service sends a request
(not including new call requests) to Unified ICME to the time the
H.323 service receives a response from Unified ICME.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)