Cisco Cisco Unified Customer Voice Portal 10.0(1)
For Unified ICME Release 7.0, do the following:
1. Configure two Network VRUs: one Type 2 and one Type 7.
2. In the PG Explorer tool, assign all Unified CVP Call Servers to the Type 2 Network VRU.
3. Configure one set of Translation Route labels to target the Type 2 Call Servers; these will
be used to transfer the call from the original routing client to the Unified CVP Switch leg.
4. Assign a label to the Type 7 Network VRU for each Unified CVP Call Server routing
client, whose label string is set to the Network Routing Number.
5. Configure the Type 7 Network VRU as the system default Network VRU in the System
Information configuration tool.
6. Associate all micro-application VRU scripts with the Type 2 Network VRU.
7. When the routing script transfers the call into Unified CVP, it should use two nodes in
succession: first, a TranslationRouteToVRU, and then an explicit SendToVRU node. The
first node transfers the call from the initial routing client to one of the Type 2 Call Servers
(Unified CVP Switch leg); the second one transfers the call from the Type 2 Call Server
to the Unified CVP VRU leg. (The VRU leg will usually end up running through the same
Unified CVP Call Server as the Switch leg.)
first node transfers the call from the initial routing client to one of the Type 2 Call Servers
(Unified CVP Switch leg); the second one transfers the call from the Type 2 Call Server
to the Unified CVP VRU leg. (The VRU leg will usually end up running through the same
Unified CVP Call Server as the Switch leg.)
Note: Non-prerouted calls can also share the same Type 2 Call Servers and Type 2 and
Type 7 Network VRUs.
Type 7 Network VRUs.
Common Unified ICMH Configuration for Unified CVP Switch Leg
The steps in the following table describe Unified ICMH configuration instructions common to
Comprehensive Unified ICMH and VRU-Only with NIC routing, with Correlation ID call
routing call flow models for Unified CVP switch legs.
Comprehensive Unified ICMH and VRU-Only with NIC routing, with Correlation ID call
routing call flow models for Unified CVP switch legs.
Table 14: Configuration Checklist, Common Unified ICMH Configuration for Unified CVP Switch Leg
Settings Specific to This Call Flow Model
Where to Go/What to Do
Check
off
when
done
off
when
done
Specify the following:
On the NAM, ICM Configuration Manager,
Network VRU Explorer tool:
Network VRU Explorer tool:
[ ]
•
Type: 10.
1. Define a Network VRU for Unified CVP.
•
Name: cvpVRU.
2. Assign labels.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 2: - Configuration Overview
Common Unified ICMH Configuration for Unified CVP Switch Leg