Cisco Cisco Unified Customer Voice Portal 11.0(1)

Stop after you create the application. You will test the application after you complete the
comprehensive exercise setup.

Section C: Install a Peripheral Gateway Between CVP and ICM

On the All-in-One-Box CVP server, using the ICM software, install a Peripheral Gateway
between CVP and ICM.

Installing and configuring a Peripheral Gateway that interfaces between CVP and ICM involves
the following tasks:

•

Examine the ICM installation and verify enough PG places are allocated on ICM.

•

Add the PG to the ICM Configuration Manager to obtain a PG ID.

•

Install the PG on the all-in-one-box CVP server.

•

Define the VRU on the ICM system.

•

Set the newly defined VRU as the default VRU within the ICM system.

Verify Enough PG Places Have Been Allocated on ICM

In this task, run the ICM setup program and verify that the proper number of spaces are allocated
for PGs.

Log into the server that is hosting ICM using a tool such a VNC Viewer.

To run the ICM setup program, click Start > Run and enter 

 in the text box and click

OK.

Respond no to the security hardening prompt.

Examine the Cisco ICM Setup initial window. Write down the name of the ICM Instance in
the ICM Instances pane. You will need to create an instance (later) in CVP with the same name.
The "instance" used in this exercise is icm.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)