Cisco Cisco Unified Customer Voice Portal 11.0(1)

At the Setup Complete window, select Yes, start the ICM Node Manager, and click Finish
to initialize the PG.

Click Exit Setup to close the setup program window.

Log onto the CVP server and double-click the ICM Service Control icon to open the ICM
Service Control window. If the PG service is not started, select it and click Start.

Add ECC Variables to ICM

The Unified ICME expanded call context (ECC) variables defined in this task are used for the
comprehensive exercise. Configure the various ECC variables using the steps below.

Note: If the ECC variables feature is not enabled, the steps below also explain how to enable
it.

Log in to your ICM server using VNC viewer or a similar program.

On your ICM server, double-click the ICM Admin Workstation icon to open the workstation
interface.

The workstation folder opens with a set of functions listed on its desktop.

Double-click Service Control and verify that the following services are running:

•

Cisco ICM icm Distributor

•

Cisco ICM icm LoggerA

•

Cisco ICM icm RouterA

If these services are not started, you cannot open the Configuration Manager and/or cannot add
new ECC variables. Select the services that are not running and click Start.

Close the Service Control window.

Double-click the Configuration Manager icon on the desktop.

The Configuration Manager window opens and displays a tree structure.

Expand the tree to display Tools > List Tools and double-click Expanded Call Variable List.

Note: If the ECC variables function is not enabled, you will receive the following message
when you try to open the configuration window:

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)