Cisco Cisco Unified Customer Voice Portal 11.0(1)

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DigitsMaxNoInput — 1

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DigitsMaxNoMatch — 1

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Min Digits — 1

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Max Digits — 1

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Use the defaults for all other settings.

Note: Select a setting and hold the mouse over it to view a description of that setting.

Select the choices element, click its Audio tab, expand the tree and copy the value of the URI
field.

Digits_01 also has an "audio item 1" setting. Click its Audio tab, expand the tree and, in its
URI box, paste the URI definition from choices. This configuration allows the application to
replay the ChoicesChoices.wav file if the user does not provide input in the time frame indicated
in Digits_01.

From the Elements tree, drag a Decision element onto the work space and position it below the
Digits_01 element.

With the Decision element selected, click Use Decision Editor.

Use the following sub-steps to create the three decisions shown in the sample screen shot below:

Figure 99: Call Studio - Create Decision States

a.

For First Argument the Decision element accepts an input from Digits_01 and places it in
Value. Select the following items from their drop-down menus:

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Argument Type — Element Data

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)