Cisco Cisco Unified Customer Voice Portal 11.0(1)

Send call flow data from the CVP VXML server to the CVP reporting server using the
CVP call server, and examine that data.

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Unified CVP Comprehensive Call Flow Model

Use the CVP product to provide a VXML server to respond to a phone call by accessing a
simple, custom application, created in a prior exercise. Access the application indirectly
through an ICM script.

These exercise implementations use a single server to host the CVP VXML application, the
CVP call server application, and the CVP reporting server application. This combined
configuration is a lab environment called "all-in-one-box." It is only applicable to non-production,
test setup environments.

Each exercise is designed to build on the learning and configuration performed for the previous
exercise. Complete the HelloWorld exercise first and proceed with the other exercises in the
order listed above.

The following sections detail each of the test exercises.

Unified CVP VXML Server Standalone Call Flow Model (HelloWorld)

The goal of the HelloWorld exercise is to create a lab-based implementation of Unified CVP
that enables a user to plug a phone into the FXS port of their voice gateway, call a specific
number, and have the voice gateway instruct the Unified CVP VXML server to launch the
default VoiceXML application HelloWorld.

Note: Alternate instructions are included with this exercise for users who wish to send the call
through a VoIP phone using Cisco Unified Communications Manager.

In this standalone call model, only the gateway and the CVP VXML server are involved in
handling the call flow.

The following diagram illustrates the call flow process.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)