Cisco Cisco Unified Customer Voice Portal 11.0(1)

6. The voice browser uses the TTS server to obtain audio to send back to the caller.

The following components are used in this exercise:

•

Call Studio, used to create and deploy the application.

•

A voice gateway which accepts the analog or VoIP call input, converts it to digital, and sends
HTTP-based information to the CVP application.

•

The CVP VXML server, which executes the IVR application requested by the voice gateway.

•

A TTS server that converts the customhelloworld text message to audio.

•

A voice browser (part of the voice gateway) which processes the VMXL server response and
the TTS response.

CVP VXML Server Standalone Call Flow (Reporting)

In this exercise a user can plug a phone into the FXS port of their voice gateway (or use a VoIP
connection), call a specific number, and have the voice gateway instruct the Unified CVP VXML
server to launch customhelloworld, a simple VoiceXML application you created in the prior
exercise. This implementation of the standalone VXML server call flow model uses the call
server to pass call data from the VXML server to the reporting server. All three functions of
Unified CVP (VXML server, call server, and reporting server) are installed in a simple, lab-based,
"all-in-one-box" implementation of CVP.

The following diagram illustrates the call flow process.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)