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Create a Call Type Manager Entry Routing Script and Call Schedule

On the ICM Server, using the ICM Script Editor tool, create routing scripts that handle incoming
calls used in this exercise.

If the Script Editor is minimized, open it; or, to open the editor, from the ICM server's main
window, select the ICM Administrative Workstation folder icon and select Script Editor.

Select Script > Call Type Manager to open the Call Type Manager dialog box.

From the Dialed Number drop-down, select the first dialed number string you created earlier:
CVP_RC.8005557777.

Click Add to display the Add Dialed Number Entry dialog box, and complete the following
entries:

a.

Calling line ID: All

b.

Caller-entered digits: All

c.

Call Type: TestCallsHelloWorld (the call type you created earlier)

d.

Click OK to complete the entry.

Repeat these steps to create a Dialed Number Entry record for the customhelloworld dialed
number as follows:

a.

From the Call Type Manager window, choose CVP_RC.7005557777 from the Dialed
Number drop-down and click Add.

b.

Calling line ID: All

c.

Caller-entered digits: All

d.

Call Type: TestCallsCustomHW (the call type you created earlier for customhelloworld)

e.

Click OK to complete the entry.

On the Call Type Manager window, click the Schedules tab and select TestCallsHelloWorld
from the Call type drop-down box. Complete the following steps to create a schedule for the
dialed number defined by TestCallsHelloWorld:

a.

Click Add to display the Add Call Type Schedule window.

b.

From Scripts, select HelloWorld_ICM_Script.

c.

On the Period tab, leave the default pattern: Daily, Every Day, All Day.

d.

Click OK to save the record.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)