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Call Studio (customhelloworld) Troubleshooting Issues and Tips
The following table includes common problems encountered in Call Studio when creating the
customhelloworld voice application.
customhelloworld voice application.
Possible Resolutions and Troubleshooting References
Call Studio Issue
Examine the "Call Studio Problems" tab at the bottom of the Builder
window. You see the message: The value of the setting "Caller Input"
window. You see the message: The value of the setting "Caller Input"
You attempt to validate the customhelloworld
application and receive the message:
application and receive the message:
cannot be left blank or contain the following characters: <, >, ", ',
and &.
and &.
customhelloworld: Validation failed. Please see
Call Studio Problems view for details.
Call Studio Problems view for details.
Scroll the Call Studio Problems tab to the left and you will see the
project name and the element "Location" that contains the problem.
Click the element referred to in the error message (in this case: CVP
Subdialog Return_01). Note that Caller Input is blank. Enter yes in
the Value column for Caller Input to indicate that you do want the
application to return a value when there is a call received. To see an
example of the error and its resolution, refer to
project name and the element "Location" that contains the problem.
Click the element referred to in the error message (in this case: CVP
Subdialog Return_01). Note that Caller Input is blank. Enter yes in
the Value column for Caller Input to indicate that you do want the
application to return a value when there is a call received. To see an
example of the error and its resolution, refer to
You need to use deployApp.bat, not deployApp.sh.
You are trying to deploy the voice application on
the VXML server.
the VXML server.
If you see the message: Windows cannot open
this file: deployApp.sh. Use the Web service to
find the appropriate program.
this file: deployApp.sh. Use the Web service to
find the appropriate program.
The error message continues:
You are trying to deploy the voice application on
the VXML server and see a message indicating:
the VXML server and see a message indicating:
This could happen if loggers encountered errors on initialization
which prevented them from being activated. It could also happen if
which prevented them from being activated. It could also happen if
the application is loaded and is running however
errors were encountered while initializing the
application.
errors were encountered while initializing the
application.
start of application class(es) that were configured not to cancel the
deploy/update encountered errors while executing.
deploy/update encountered errors while executing.
See the application's error log or the global error log for descriptions
of the error(s) encountered.
of the error(s) encountered.
Ignore this message for these exercises.
From Call Studio, examine the following:
You attempt to deploy the customhelloworld
application from within Call Studio and receive
the message: Validation Failed.
application from within Call Studio and receive
the message: Validation Failed.
•
Call Studio Problems tab below the design window provides
configuration error information.
configuration error information.
•
Use Default Audio Path must be deselected so that the application
provides the defined path, not the default path, when you implement
the non-TTS version of the exercise.
provides the defined path, not the default path, when you implement
the non-TTS version of the exercise.
Complete the following actions to help isolate the problem:
You complete the customhelloworld exercise and
call its DN and receive the message:
call its DN and receive the message:
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 11: Troubleshooting Tips and Techniques
Call Studio (customhelloworld) Troubleshooting Issues and Tips