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Application Service Provider.

See Out of Band Communications.

The ability to provide speaker independent voice recognition for gathering information form
the calling party.

Term referring to the actual voice path (RTP stream in VOIP), as opposed to a data or signaling
path for call control.

Generally, a transfer is the handing-off of a call from one agent/number to another agent/skill
group/number. In a blind (or single step) transfer, the transfer is made without the initial agent
determining whether the second agent is willing/able to take the call and is thereby distinguished
from a consultative transfer. Blind transfer can be provided by a premise switch, an Intelligent
Network, or through a VRU (when supported). The ISN supports blind transfer, referred to as
VRU Blind Transfer.

The collection of per-call information pertaining to a given call, used in conveying call (and
caller) information between call routing service points. Call context typically refers to the set
of peripheral (call) variables and/or ECC data gathered for the call (that is, caller account number,
PIN, etc.); this data is moved to the CTI desktop through translation routing and is also used in
ICM reporting (Termination Call Detail and Call Route Detail).

The party who answers the second leg of a transferred call. They become part of the call when
the ISN initiates an outbound call. Their only actions (as recognized by the ISN) are to either
(a) answer the call or to (b) hang up.

The person who originates the session by picking up the phone and dialing the number which
terminates on an ISN port.

Each time the call adds, drops or changes a participant, a segment ends and a new one starts.
The first segment occurs between the caller and the ISN, the second between the caller and an
agent (or other called party), the third may be either.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)